The Booksellers Association of the United Kingdom & Ireland Limited
In 2018, the BA funded a year-long membership of retailTRUST as a pilot for independent BA members and their staff. The pilot was so well-received by members, that it has been continued as an ongoing service, to pffer ongoing wellbeing support to booksellers and their families.

The retailTRUST is a charity set up to help all those in the retail industry and their wellbeing service is called retailHUB.  It offers free, confidential and impartial wellbeing services to bookselling staff.

We can send members a poster and wallet card to share with staff or to put up in the staffroom, listing the number to call for the helpline. Other wellbeing resources are available on the retailTRUST website.

Booksellers employed by independent bookshops in BA membership can use the retailHUB services straight away, with no need to register.
Freephone – 0808 801 0808
Email –

The retailTRUST helpline can help you and your staff with:
  • - Legal guidance
  • - Debt advice
  • - Face to face and telephone counselling
  • - Online wellbeing support
  • - Hardship grants
  • - Help with educational bursaries
  • - Financial assistance
  • - Relationships
  • - Depression
  • - Anxiety
  • - Stress
  • - Anger issues
  • - Family
  • - Addiction

BA Contact: Pippa Halpin, T. 020 7421 4692, E.